Titan Factory Direct - Willis

From all the places I've been to honestly absolutely loved how I was treated at Titan. Not only did they have patience with answering all of my never ending questions but they also helped me get the payment that I wanted and built the home of my dreams. I was able to do a land and home package, and everyone at the store always made me feel welcome. Would definitely recommend them to anyone looking to purchase a new home. Definitely a 10 out of 10!

From the moment I stepped into Titan Factory Direct in Willis, Texas, I was impressed not only with the superior quality of the homes but also with the exceptional service provided. My highest commendations go to Joe S. He stands out not just for his vast knowledge about the homes but for the genuine care and concern he shows towards his customers. Unlike many salespeople I've encountered in the past, Joe wasn't pushy. Instead, he turned the whole home buying experience into an educational journey, ensuring that I was well-informed every step of the way. I cannot stress enough the difference that kind of approach makes. If you're considering a home from Titan Factory Direct, do yourself a favor and speak with Joe. His dedication and expertise truly shine through in every interaction.

I apologize if this review is lengthy, but I sincerely hope that those reading it will understand the incredible impact Titan Homes has had on our family. Currently, I find myself in a Chapter 13 bankruptcy that has lasted for the past 16 months, which has naturally affected my credit. After visiting two other dealers and facing disappointment, I finally arrived at my third and final destination, Titan Homes, where I had the pleasure of meeting Jo and Nick. Right from the start, I was transparent about my credit situation, and to my amazement, both Jo and Nick treated me as if I had impeccable credit. We embarked on a journey to The Woodlands community to explore homes, spending hours in the scorching heat to select the perfect one. We even discussed modifications, such as expanding room sizes and extending walls. When we applied for a loan, I was approved with minimal effort. The entire process has been remarkably smooth for us. I understand that for Jo, this process has presented its challenges, but I have consistently felt like their top priority. They accommodated changes to the home's location and made adjustments to satisfy the bankruptcy court's requirements. I'm genuinely thrilled about our upcoming home, and if it weren't for Jo, Titan Homes, and Champion Homes, this dream wouldn't be a reality. This review is my way of expressing my heartfelt gratitude. If you'd like to know more about my journey, please continue reading below. Earlier this year, I visited two manufactured home dealerships that left me disheartened. The first one insisted I make a deposit before even looking at a home. How can one start the process without knowing the home they intend to purchase? This approach was frustrating, and I chose not to proceed, opting to leave instead. Shortly afterward, I tried another dealer, and unfortunately, the experience was even worse. After examining homes and getting a basic idea of pricing and sizes, I was prepared to submit an application. However, when the salesperson consulted the manager, the manager bluntly informed me that financing was impossible. He claimed he used to handle financing, and it simply wouldn't work, despite the manufactured home builder owning the bank. He left abruptly after that. The salesperson continued discussing options with me, trying to find a solution and gather my feedback. During our conversation, the manager returned, stating he had another customer to attend to. That feeling of being dismissed and unwelcome as a customer is something that will stay with me. I temporarily gave up, but my bankruptcy attorney continued to encourage me, assuring me that financing was indeed possible. I'm incredibly grateful that I pulled into Titan Homes of Willis on that fateful day.

Joe, the salesman, was the only good part of our experience. We bought our home at the end of July 2023. The home has been on our property since September 1, 2023. Still not in the house. The contractors are horrible. They say they will be there but don't show up. It has been an excuse after the excuse. Karen makes the process seem so easy and worry free, but it is anything but that. She was not very helpful in having the contractors do their job. I would not purchase from here. If I could I would give this company a zero.

I can not put into words how helpful Marc was in guiding me as to what steps I need to take to acquire what is best for us. I knew he was not looking to just make a sale and that is a big plus! He also helped me to avoid numerous potential disasters if I had went the routes I had been trying to take to get into a home. He treated us as family. He was extra patient and understanding. I look forward to meeting back up with Marc to make our first home purchase within a year.

Even though I am not ready to commit to a purchase just yet, I have to commend Marc for his fantastic customer service. He patiently walked me through some available options including information on financing. He is legitimately dedicated to finding the best available solution for a customer and their budget, and he fully believes in the product. If you are looking for a home to purchase, I highly recommend you stop by Titan Factory Direct in Willis and ask for Marc.